What cookies are
- Cookies are small text files placed on your device when you visit a website. They allow a site to remember your actions and preferences, and they let us understand which pages are useful so we can improve them.
- Similar technologies — local storage and pixels — are covered by this policy where they perform the same function.
Your consent
- We ask for your consent before setting any analytics or advertising cookie, as required by the Privacy and Electronic Communications Regulations (PECR) and the UK GDPR.
- Until you accept, Google Consent Mode is set to denied for analytics and advertising storage, and no measurement cookie is written.
- You can change or withdraw your choice at any time by clearing this site's data in your browser and reloading the page, which brings the consent banner back.
Strictly necessary cookies
- These keep the site secure and functional — remembering your cookie choice, protecting forms against abuse and maintaining page state. They cannot be switched off and do not require consent.
- Example: vip-cookie-consent-v1 (local storage) stores your consent decision so we do not ask again on every page.
Analytics cookies
- We use Google Analytics 4 and Google Tag Manager to count visits, see which service pages are read and identify slow or broken pages. Data is aggregated and we do not use it to identify individuals.
- Typical cookies: _ga and _ga_* (expire after up to 24 months). These are only set after you accept.
Third-party content
- Some pages embed mapping or video content from third parties. If you interact with that content, the provider may set its own cookies under its own policy. We load such content only where it is needed for the page.
Managing cookies in your browser
- All major browsers allow you to block or delete cookies from their settings or privacy menu. Blocking strictly necessary cookies may prevent parts of this site from working correctly.
- You can also install Google's official browser add-on to opt out of Google Analytics measurement across all websites.
Questions
- For anything relating to cookies or your personal data, call 020 3488 5714 or email enquiries.vip.protection.service@mail.com.
See also our Privacy Policy and Terms & Conditions. Last reviewed 2026.